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Jan 16th
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Job summary

Chennai, India, Asia
Career Level:
Senior (5+ years of experience)
Bachelor's Degree
Job type:
Full time

Collection Manager - Opening at a leading GSM Operator in India

About this job

Job Description

Responsible for 31-60 bucket collections of Chennai North Zone. Will drive customer retention through collection and reactivation of involuntary suspensions. Ensure resources match workloads to provide cost effective, high quality service within agreed SLA's and timeliness.

Build and maintain effective long-term relationships with key members of the client team. Identify opportunity for growth of the product/services and participate in transitions. Drive best practice sharing.


Collection Agency Management

Achieve the desired collection target for the assigned portfolio through a set of tele-callers and Field Executives

Achieve the set reactivation target from the involuntarily suspended base of customers.

Ensure flow of unpaid cases to later buckets in minimized and kept under desired levels.

People management as well as process control of large teams. Ensure, sufficient manpower is on-board with the agency at all times to achieve set targets.

Establish strong review system in the agency to facilitate achievement of set goals.

Work closely with cross-functional teams to resolve queries of customers and achieve business results

Provide business with vital information based on analysis and review including audit, ensuring that everything is in line with Vodafone Credit & Collection policies and procedures.

Skills Required:

5 - 6 years of collections experience preferably in telecom or banking industry

Ability to handle large volume of cases through a collection agency set-up

Experience in handling large teams (minimum of 50 members)

Theoretical understanding of finance and In depth knowledge of collections management

Practical/process experience for problem diagnosis and variance analysis

Problem-solving and analysis skills

Eye for detail and accuracy

High tolerance of ambiguity and flexibility 

Desired Profile


Experience : 4-7 years

Preferred industry telecom/FMCG

Age limit- 30yrs Age

Location- Salem , Vellore 

Industry Type Telecom, ISP

Role Credit/ Control Executive

Functional Area Accounts, Finance, Tax, Company Secretary, Audit

Education UG - Any Graduate 

PG - MBA/PGDM - Any Specialization


Job keywords/tags:  Field Collections
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